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Popular Question
How can I return an Item from my order?
Where's my order and how can I track delivery?
I haven't received all the items in my order, some are missing?
How can I exchange an item? Or, Return for a different Size or Style?
How do I use my store credit?
How can I reset my password?
How long does shipping take? Tracking Delivery.
Help Center
General
How can I return an Item from my order?
Where's my order and how can I track delivery?
I haven't received all the items in my order, some are missing?
How can I exchange an item? Or, Return for a different Size or Style?
Which countries does Saint + Sofia ship to?
I've received the wrong item
Our Products
How do you recommend cleaning my Saint + Sofia item?
Which size should I order?
I have seen a product on your Instagram page but can't find it!
I would like to leave a product review
What if I'm in between sizes? Which size should I order?
Account & Coupons
How do I use my store credit?
How long is my store credit valid for?
How can I check my order status?
I can't access my account
Out of stock
What is a pre - order?
When will items be back in stock.
I'm unable to find the product I'm looking for :(
Placing an Order
General
How do I order online?
I have placed an order but haven't got my order confirmation email
I've placed my order but would like to make a change
Returns and Exchanges
What is your return policy?
Have you received my return?
What makes the product ‘not sellable’ and why? Damaged Returns.
My product is faulty or damaged on arrival
Account Management
How can I reset my password?
How can I amend my email preferences?
Shipping
How long does shipping take? Tracking Delivery.
The tracking says my order has been delivered but I have not received it.
My tracking number is not working.
How can I track my order?
