You can easily return an item to us using one of these pages, depending on where you placed your order.
Returns & Exchanges
Please let us know within 14 days of receipt if you'd like to return any items.
Items eligible for refunds or exchanges
Please let us know within 14 days if you'd like to return new, unused items with all tags attached for an exchange or a refund. We can only refund the amount paid. All items need to be in a sellable condition. This means being new, unworn and in original undamaged packaging. This is so our fulfilment center has tagged the returned item as "Sellable", not as 'Defective' or 'Customer Damaged'.
If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you. It's also your responsibility to ensure the item gets back to us and we always recommend shipping it back to us with tracking. This way, we can find it if it get's lost or mis-placed. If you are exchanging the item into something else, the shipping cost to ship a new item out to you will be covered by us.
Items shipped to you in error
If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.
When can I expect to receive an eligible refund?
When an item is received back in our warehouse it gets processed within 7 days at which point we will be able to notify you that your return is authorized. From that point, please kindly allow up to 5 days for your refund to be processed. We process most refunds quicker during less busy periods. Thank you.
We can only process refunds to the original card used to pay for the order or the original Paypal account. We cannot offer refunds by any other method. This is for our customers’ protection.
It may take between 3-5 business days for your refund to reach your bank account from the date it has been processed by us. Please kindly allow for up to 5 days for the funds to come through. We will send you a refund confirmation when your refund has been processed.