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  1. Saint and Sofia Help Centre
  2. Placing an Order

Placing an Order

General

  • How do I order online?
  • I have placed an order but haven't got my order confirmation email
  • I've placed my order but would like to make a change

Returns and Exchanges

  • What is your return policy?
  • Have you received my return?
  • What makes the product ‘not sellable’ and why? Damaged Returns.
  • My product is faulty or damaged on arrival

Account Management

  • How can I reset my password?
  • How can I amend my email preferences?

Shipping

  • How long does shipping take? Tracking Delivery.
  • The tracking says my order has been delivered but I have not received it.
  • My tracking number is not working.
  • How can I track my order?