Popular Questions
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Saint and Sofia Help Centre
Placing an Order
Placing an Order
General
How do I order online?
I have placed an order but haven't got my order confirmation email
I've placed my order but would like to make a change
Returns and Exchanges
What is your return policy?
Have you received my return?
What makes the product ‘not sellable’ and why? Damaged Returns.
My product is faulty or damaged on arrival
Account Management
How can I reset my password?
How can I amend my email preferences?
Shipping
How long does shipping take? Tracking Delivery.
The tracking says my order has been delivered but I have not received it.
My tracking number is not working.
How can I track my order?