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  1. Saint and Sofia Help Centre
  2. Help Center

Help Center

Here's the answers to some of the most popular questions we get.

General

  • How can I return an Item from my order?
  • Where's my order and how can I track delivery?
  • I haven't received all the items in my order, some are missing?
  • How can I exchange an item? Or, Return for a different Size or Style?
  • Service Update - Easter Weekend 2020
  • Coronavirus Update
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Our Products

  • How do you recommend cleaning my Saint + Sofia item?
  • Which size should I order?
  • I have seen a product on your Instagram page but can't find it!
  • I would like to leave a product review
  • What if I'm in between sizes? Which size should I order?

Account & Coupons

  • How do I use my store credit?
  • How long is my store credit valid for?
  • How can I check my order status?
  • I can't access my account

Out of stock

  • What is a pre - order?
  • When will items be back in stock.
  • I'm unable to find the product I'm looking for :(